Technology Partnership
After launch, we stay.
Software isn't finished on launch day. The business keeps changing, new requests come in, vendors raise prices, and someone needs to keep an eye on security. A Technology Partnership keeps Nexar responsible for the technology behind your business: operating and maintaining what we've built, coordinating the vendors around it and adapting your systems as the business changes. It is continuity of technical responsibility, from a partner who knows your systems over time.
What it usually includes
- Operation and maintenance of the systems we've built for you, including updates and security maintenance
- Oversight of hosting, domain and DNS settings
- Integrations kept working as the tools around them change
- Coordination with your software vendors, and help evaluating software and renewals before you commit
- A roadmap of priorities and improvements, reviewed with you on a regular schedule
- Periodic security and access check-ins
- Business-hours access to the people who know your systems, with response expectations agreed in writing
What it isn't
It isn't a helpdesk contract, and we don't offer around-the-clock coverage. Hands-on IT support can be added for specific needs, and priority support for critical systems can be defined in the agreement, but neither is the core of the partnership.
How it starts
Most partnerships begin when a system we've built goes into use, and continue from there. Each one is scoped to what your company needs, and priced monthly.